In-house average weekday ridership for August was 3,010, up by 3.15% from last year. Supplemental providers average weekday ridership was 448, up by 38.27%. Combined in-house and supplemental providers average weekday ridership was 3,458, up by 6.66%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 10,147 boardings, up 5.82% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.40% for August. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.07%. On-time performance for trips with a desired arrival time was 58.71% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 92.26% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of August, Handi-Van operated 73,072 trips including 7,517 trips that were longer than one hour in trip time. The analysis found that 73.47% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 679 or 9.03% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,315 or 17.49% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 82.02% for August, up by 7.68% from last year.
Over the month of August, reservationists answered 40,733 calls. Of those calls, 95.05% were answered within 3 minutes, and 98.92% were answered in 5 minutes.
| August FY2026 |
August FY2025 |
% Change FY 25 to 26 |
2 Month FY2026 |
2 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 92,198 | 87,910 | 4.88% | 184,614 | 174,467 | 5.82% | |
| Average Weekday Ridership | 3,458 | 3,242 | 6.66% | 3,407 | 3,217 | 5.89% | |
| Unique Riders During the Month | 5,730 | 5,564 | 2.98% | 5,699 | 5,509 | 3.44% | |
| Cost per Revenue Hour | $119.51 | $115.26 | 3.69% | $118.90 | $116.64 | 1.94% | <= $90 |
| Cost per Passenger Trip | $55.96 | $53.83 | 3.96% | $55.54 | $54.34 | 2.21% | <= $39 |
| Cost per Revenue Mile | $8.25 | $8.00 | 3.13% | $8.16 | $8.04 | 1.49% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.14 | 2.14 | -0.27% | 2.14 | 2.15 | -0.26% | >= 2.2 |
| Farebox Recovery | 2.87% | 3.07% | -0.20% | 3.10% | 3.21% | -0.11% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.08% | 77.13% | -0.05% | 77.72% | 77.65% | 0.07% | |
| Early Arrivals (> 10 Minutes) | 0.67% | 0.89% | -0.22% | 0.68% | 0.88% | -0.20% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.08% | -0.04% | 0.04% | 0.06% | -0.02% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.40% | 88.58% | -0.18% | 89.27% | 89.45% | -0.18% | >= 90% |
| On-Time and All Early Arrivals | 89.07% | 89.46% | -0.39% | 89.95% | 90.33% | -0.38% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 1.05% | 0.77% | 0.28% | 0.83% | 0.69% | 0.14% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 58.71% | 50.45% | 8.26% | 58.42% | 52.72% | 5.70% | > 90% |
| Comparative Trip Length Analysis | 73.47% | 71.85% | 1.62% | 75.27% | 74.57% | 0.70% | 50% |
| Excessive Trip Length | 9.03% | 10.65% | -1.62% | 8.36% | 9.02% | -0.66% | 1% |
| No Show / Late Cancellation Rate | 3.98% | 3.96% | 0.02% | 4.01% | 3.98% | 0.03% | < 5% |
| Advance Cancellation Rate | 19.45% | 20.09% | -0.64% | 20.27% | 20.20% | 0.07% | < 15% |
| Missed Trip Rate | 1.26% | 0.99% | 0.27% | 1.03% | 0.89% | 0.14% | < 0.5% |
| Complaints per 1,000 Trips | 1.72 | 2.15 | -20.00% | 2.01 | 2.12 | -5.19% | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.92% | 100.00% | -1.08% | 99.30% | 99.96% | -0.66% | 99% |
| Vehicle Availability | 82.02% | 74.34% | 7.68% | 82.64% | 74.31% | 8.33% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
